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Refund Policy

Bromios Branding and Design
Last updated: July 2026

Overview

At Bromios Branding and Design, we are committed to delivering quality branding and design services and to being fair and transparent about how we handle payments, cancellations, and refunds. Because our services are time-based and delivered by a single practitioner, our refund policy reflects the real cost of reserved time and creative work.

 

Consultations and Session-Based Services

 

Cancellations with Advance Notice

If you need to cancel or reschedule a booked session, we ask that you notify us at least 24 hours before the scheduled appointment time.

  • Cancellations made 24 hours or more in advance — no charge. Any deposit or prepayment will be refunded in full, or applied to a rescheduled session at your preference.

  • Cancellations made less than 24 hours in advance — a cancellation fee of up to 50% of the session fee may be applied to cover the reserved time.

 

No-Shows

If you do not attend a scheduled session and do not provide advance notice, the full session fee may be charged and is non-refundable.

 

Project-Based Work

For branding projects or engagements beyond a single consultation:

  • Before work begins: If you cancel a project before any work has commenced, any deposit paid will be refunded in full.

  • After work has begun: If you cancel a project after work has started, refunds will be prorated based on the percentage of work completed at the time of cancellation. The portion of work already completed is non-refundable.

  • Completed deliverables: Once a final deliverable has been delivered and approved, no refund is available for that phase of the project.

 

Deposits

Where a deposit is required to secure a booking or project, the deposit will be:

  • Fully refundable if the cancellation is made within the terms above.

  • Applied toward the total project fee upon completion.

 

Exceptional Circumstances

We understand that life happens. If you are unable to attend a session or proceed with a project due to an emergency or circumstances beyond your control, please reach out as soon as possible. We will do our best to accommodate rescheduling or find a fair resolution. We also recognize that small businesses often work with tight budgets, and we are always open to a conversation about payment timing or restructuring — just ask.

 

How to Request a Refund or Cancellation

To cancel a booking or request a refund, please contact us as early as possible:

Please include your name, the date of your booking or project, and a brief description of your request. We will respond within 2 business days.

 

Refund Processing

Approved refunds will be processed using the same payment method used for the original transaction, where possible. Processing times may vary depending on your bank or payment provider.

 

Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.

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